| PROCEDURE |
Audit and Certification Services Procedure |
P-06 |
This procedure describes the planning, execution and reporting of certification, recertification, surveillance, transfer, transition and multiple site audits. |
| PROCEDURE |
Withdrawal, Suspension, Cancellation and Scope of Certificates |
P-11 |
This procedure defines the methods applied for withdrawal, suspension, cancellation, and scope changes of certificates of certified clients. |
| PROCEDURE |
Changes Made to the Customer Management System |
P-15 |
This procedure defines the method to be applied in changes in customer management systems such as address and scope changes. (Form: Customer Change Request Form – F-034) |
| PROCEDURE |
Use of Certificates and Logos |
P-16 |
This procedure defines how certificates and accreditation and YBM logos can be used by customers. |
| PROCEDURE |
Application Evaluation and Pricing of Services |
P-17 |
This procedure explains the methodology followed in preparing service offers in management systems certification services. (Form: Customer Information Form – F-018) |
| PROCEDURE |
Objections and Complaints |
P-19 |
This procedure defines the method to be followed when the notified requirements are not met or agreed by interested parties. |
| DOCUMENT |
ISO 9001:2015 Audit and Documentation Expectations |
D-07 |
This document provides reference information for audits conducted according to ISO 9001 Quality Management System requirements. |
| DOCUMENT |
ISO 14001:2015 Audit and Documentation Expectations |
D-32 |
ISO 14001 Environmental Management System audit and documentation expectations document. |
| DOCUMENT |
ISO 27001:2013 Audit and Documentation Expectations |
D-38 |
ISO 27001 Information Security Management System audit and documentation expectations document. |
| DOCUMENT |
ISO 45001:2018 Audit and Documentation Expectations |
D-56 |
ISO 45001 Occupational Health & Safety Management System audit and documentation expectations. |
| JOB DESCRIPTION |
Lead Auditor, Auditor and Technical Expert Job Description |
OEK-16 |
Job description document for internal and external auditors and technical experts. |
